Refund and Lead Credit Policy

Last Updated: July 2026

1. Overview

ProYardHub.com (operated under SeanWalters.com) provides B2B equipment lead generation, pay-per-lead (PPL) routing, and recurring directory subscription packages to commercial equipment rental yards.

Because our platform delivers real-time contractor quote requests and digital directory placements, this Refund & Lead Credit Policy clearly defines how lead disputes, credit requests, and subscription cancellations are handled to ensure a transparent, fair partnership with participating yards.

2. Lead Credit Criteria (Pay-Per-Lead and Lead Packs)

We hold our lead routing to high standards. If an unmasked lead forwarded to your yard contains verified fake or invalid contact information, you are eligible for a Lead Credit added back to your platform balance.

A. Valid Grounds for Lead Credit

A lead credit will be issued if submitted within 7 calendar days of lead receipt under the following conditions:

  • Invalid Contact Details: The provided phone number is disconnected/fake, or the email address bounces.
  • Out-of-Service Area: The job-site location is outside your designated regional coverage radius.
  • Duplicate Lead: The exact same contractor quote request was submitted twice within a 24-hour window.
  • Incorrect Equipment Category: The contractor is seeking equipment types completely outside your listed fleet categories.

B. Non-Eligible Lead Credit Conditions

Credits will not be issued for:

  • Unresponsive Contractors: The contractor does not answer calls or respond to emails after valid contact details were provided.
  • Lost Bids / Price Disagreements: The contractor chooses a competing yard, cancels their project, or declines your pricing terms.
  • Delayed Follow-Up: Lead credit requests submitted more than 7 calendar days after initial lead delivery.

3. How to Request a Lead Credit

To submit a credit request for an invalid lead:

  1. Email support@proyardhub.com with the subject line "Lead Credit Request - [Lead ID / Contractor Name]".
  2. Provide a brief explanation of why the lead is invalid (e.g., disconnected phone number, wrong region).
  3. Our team will review the delivery logs within 2 business days. Approved claims will result in an immediate credit replacement to your lead account balance.

4. Directory Subscriptions and Recurring Billing

  • Monthly Subscriptions: Subscriptions for featured yard listings, category placements, and recurring lead access are billed automatically every 30 days via Stripe.
  • Cancellation Policy: You may cancel your monthly subscription at any time by accessing your yard account dashboard or emailing support at least 48 hours prior to your next billing date. Your access will remain active until the end of the current paid billing cycle.
  • Subscription Refunds: We do not issue prorated cash refunds for partial months or unused portions of an active subscription cycle once billed.

5. Cash Refunds and Credit Adjustments

Except where explicitly required by law or in cases of duplicate platform billing errors, all lead pack purchases, PPL charges, and subscription fees are non-refundable. Approved dispute claims are applied solely as replacement account credits applied toward future lead routing.

6. Contact and Support

If you have questions regarding an invoice, active subscription, or lead dispute, please reach out directly: